Category Archives: Featured

My Story: From Jobless to President of a Multi-Million-Dollar Marketing Agency

Read or Listen to the Full Story [...]

Creating an amazing customer experience starts with your communication

A few years ago, Lemonade Stand's Founder, Greg Trimble, walked into my office and asked [...]

The Most Important Question to Ask a New Client: How’s the Weather?

Someone asked me the other day, “What is the most important question you can ask [...]

Telling someone on your team “Good Job!” is meaningless

Telling someone on your team that they did a "good job" is meaningless. Do you [...]

5 Things to Do When Your Organization is Growing Faster Than You Can Handle

Your organization is a boat… and like any boat on the water, you’re going to [...]